Our four year old Samsung refrigerator dropped cooling temp to 50 degrees. The freezer was still holding at 0 degrees. We live in Brookings OR (on the coast). On describing the symptoms, Rod new immediately what was wrong and described it in plain english. He briefed me on how to prepare the refer for service. I scheduled the service with Rebecca later in the week. She was courteous, friendly, and thorough. She took extra time to check some details about the required service with Rod. Anthony arrived promptly ahead of estimate. He was efficient, knowledgeable, and personable. He came with all the required materials and parts. The cost was most reasonable. I highly recommend this firm for service.